0 Replies Latest reply on Jan 9, 2019 10:51 AM by Jon Morozowsk

    ITSM: Link change document to incident without request for change?

    Jon Morozowsk
    Visibility: Open to anyone

      Does anyone know if it is possible to link a Change Document (eg. Standard Change) directly to an incident in ITSM?  I have seen that it is possible to link a Request for Change with an Incident, but can't figure out whether or not I can link a Change Document without using the Requests for Change.  Has anyone implemented ChARM using only Change Documents and not also using Request for Change?