0 Replies Latest reply on Jul 30, 2018 4:13 PM by Jonathan Stellato

    IT Capacity Planning Tool for SAP Support Team?

    Jonathan Stellato
    Visibility: Open to anyone

      We are currently running SAP and are looking for a way to better manage the teams capacity from an Agile development approach.  Ideally, we would like a tool that would allow us to input all of our resource demand requests (break/fix production support, small enhancement requests, and even project work spanning multiple months).  We would assign resources for a set duration to work on these requests (keep in mind; some requests will span more than a single month's sprint).  We would add buckets for administrative type effort (vacation, sick, holiday, etc.) in order to have a complete picture. 

      At the end of the day, we are looking for the best tool to manage capacity on a month to month basis as we complete our sprint planning.  What has worked well for you?  What has not worked well?


      Guidance/suggestions please.


      Thanks in advance for your feedback.