We are currently running SAP and are looking for a way to better manage the teams capacity from an Agile development approach. Ideally, we would like a tool that would allow us to input all of our resource demand requests (break/fix production support, small enhancement requests, and even project work spanning multiple months). We would assign resources for a set duration to work on these requests (keep in mind; some requests will span more than a single month's sprint). We would add buckets for administrative type effort (vacation, sick, holiday, etc.) in order to have a complete picture.
At the end of the day, we are looking for the best tool to manage capacity on a month to month basis as we complete our sprint planning. What has worked well for you? What has not worked well?
Thanks in advance for your feedback.