Has anyone had success integrating CHARM with a third party Service Desk/Help Desk solution? Is there anything you might have done differently if you could go back and do it again? Were there any major obstacles on the SAP side that you had to overcome?
We currently use ITSM for a lot of our help desk tickets, but are looking to switch to another solution. One of the possible new solutions has an open API so I'm doing some research on the possibility of integrating that system with CHARM, without having to create an incident or problem in ITSM first.