0 Replies Latest reply on Oct 16, 2017 10:48 AM by Danny Pancratz

    Time to Upgrade to Remote Support Platform 3.2 for SAP Business One | ASUG blog post and community thread

    Danny Pancratz

      Time to Upgrade to Remote Support Platform 3.2 for SAP Business One

      The Remote Support Platform for SAP Business One has some major changes coming that you need to know, prepare for and take action to kreep operational.

      Time to Upgrade to Remote Support Platform 3.2 for SAP Business One

      Time to Upgrade to Remote Support Platform 3.2 for SAP Business One

      Richard Duffy
      Richard Duffy in SAP Business One, Technical Support, Announcement October 16, 2017

      In my role as subject matter expert and Community Evangelist for ASUG, I will be blogging regularly on topics related to SAP Business One. A regular feature of these blogs will be timely updates on announcements that impact your SAP Business One deployment. One such recent announcement affects customers using the the Remote Support Platform.

      What Is the Remote Support Platform (RSP) for SAP Business One?

      The Remote Support Platform for SAP Business One is a set of tools and technologies designed to:

      • Minimize your downtime
      • Streamline and enhance your system performance
      • Get faster and more accurate resolution of issues and problems
      • Reduce time for and automate your system maintenance
      • Generate regular reports on system health and status

       More details in this video from SAP:


      SAP Business One Remote Support Platform Status Report Example

      If you are not yet using the Remote Support Platform and would like to, contact your partner to arrange to have it implemented. You can also find details and documentation on how to implement it yourself, here on the SAP Support Portal.

      The Core Details You Need to Know

      Due to the retirement of an older part of SAP's IT infrastructure, the following services are expected to retire in the fourth quarter of 2017: RSP installations that run on version 3.1 or lower will lose their connection to SAP.

      As a consequence:

      • No more tasks can be sent from SAP to the RSP installation
      • No more task results (System Status Report) can be sent to SAP

      The action that customers need to take: Upgrade your RSP installation to RSP 3.2.

      Steps for Upgrading to RSP 3.2

      You'll need a technical S-user ID to be created and activated in advance for each customer, and used in the RSP configuration. See SAP Note 2063077. What's an S-user? Learn more here in this blog

      • Download manually the latest patch level of RSP 3.2 from the Software Center > Installation & Upgrades
      • Upgrade the RSP version by executing the setup.exe of the downloaded RSP 3.2 package
      • Open the RSP 3.2 console and navigate to Configuration -> Channels -> SAP Channel and insert the credentials of the technical user of the respective customer
      • Save the settings and test the connection by using the button "Test Connection" 
      • In case of connection failure, refer to SAP note 2414424
      That’s it!

      More Questions? We've got answers

      Make sure you also visit the Q&A area on the ASUG Community for SAP Business One to ask questions and get answers. I will be moderating this section and will help point you in the right direction. Eventually, we hope this area will become a trusted exchange of peer-to-peer lessons learned. 


      Richard Duffy will be blogging regularly on SAP Business One hot topics and insights via our primary ASUG blog (http://blog.asug.com/topic/sap-business-one). We'll share them here as a helpful link and among the repository of other micro-blogs, webcasts, and discussions.

      This is also a great forum to discuss this topic among our community:

      - Are you using the Remote Support Platform? 
      - What questions do you have about the RSP? 

      Related: Important to Know: SAP Business One Customer Portal will be Decommissioned by the end of October 2017 | SAP Blog

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