0 Replies Latest reply on Sep 11, 2015 11:05 AM by Heather Wood

    IS-U Archiving and Deletion to move to CRM

    Heather Wood
    Visibility: Open to anyone

      New Brunswick Power is implementing CRM in an effort to support many customer processes within the utility. The Industry Solution for Utilities (IS-U) was implemented in 1999 as a replacement for its legacy CIS and as a key integrator to the SAP R/3 system which was implemented in 1996.


      In order to replicate only clean data in the CRM product, archiving and deletion of customer data in IS-U, BI/ BW, and other supporting applications/systems is required.


      We are interested in learning what strategies, methods, and processes other utilities have established in order to prepare for this data migration and management exercise to ensure that only valid information is utilized and maintained for the appropriate period of time in ECC, CRM, BI/BW, etc.


      Heather Wood

      Information Strategist