We currently have an influence request in the area of Advance Return Management (Part of ERP6, EHP4 capability). Basically, we're asking for SAP to provide a new functionality to support the process outline below. As per past guidelines, only request with highest votes will be considered. So if you're interested, please use the following link to register yourself and vote for it!
Describe current pain points and obstacles
Returning directly from a customer to a vendor now means that a company will actually get a debit note from the vendor. In returns processes, the material returned will remain in customer ownership or in the ownership of the company it is "administratively" returned to.
The direct return to repair vendor should enable :