0 Replies Latest reply on Apr 29, 2014 8:10 PM by Colleen Kokesh

    User Proficiency

    Colleen Kokesh
    Visibility: Open to anyone


      Does anyone have data showing a well trained proficient user population is less expensive to support in the sustain organization?

      I have heard a less proficient user base is 7 times more expensvie to support.  Thus making a good business case to put resources into user proficiency.  Please share any industry standards you are aware of.

      thank you