0 Replies Latest reply on May 13, 2013 2:45 PM by Mike Dellutri

    Customer Connection for the BI BusinessObjects Platform - See how you can influence SAP

      Originally posted May 12, 2013 9:03:03 PM Tammy Powlas Tammy Powlas in BI Platform: Customer Connection for the BI Bus... | SCN                        


      Nadine Engler, SAP, presented this webcast to ASUG and other user groups last week on the Customer Connection for BI Platform


      Nadine is the preparation lead, joined by SAP BI Platform product owners Derek Wang and Saroj Parmar for this webcast.


      The usual legal disclaimer applies that things discussed are subject to change.



      Figure 1: Source: SAP


      On the right of Figure 1 is the customer advisory councils.


      Customer Engagement Initiative is for new products (middle)


      Left is the customer connect, which is used to optimize today’s products



      Figure 2: Source: SAP


      Customer Connection is used for small enhancements, support packages, and is open to user groups.


      User groups propose the focus topics.


      It is a customer-driven program.


      Focus run in a project approach with a clear start and finish date.



      Figure 3: Source: SAP


      Nadine explained that customer connect projects have a fast cycle time with a dedicated scope


      It takes 2-3 months for the collect phase


      Improvement requests are prioritized by subscription, which means you intend to use it in production


      SAP will only consider improvement requests with 5 or more subscriptions



      Figure 4: Source: SAP


      Figure 4 provides the details on BI Platform customer connect scope.


      Figure 4 shows what is in scope and out of scope.


      SAP plan to deliver customer connect improvements for BI4.0 and BI4.1



      Figure 5: Source: SAP


      Figure 5 shows some samples improvements already in the queue for BI platform.


      Submitted improvement requests are shown above to help get you inspired and start subscribing to them, if you are interested.


      Nadine said the USF User group already submitted 20+ improvement requests.



      Figure 6: Source: SAP


      Figure 6 shows a high-level project plan.


      The define phase ended with focus group USF, who proposed the customer connect.


      Kick off was conducted on 5/7 to start the collect phase.


      Customer’s task is to submit and subscribe to improvement requests


      SAP will ask for clarification on improvement requests.


      Collect phase will be open for 2 months.


      7/19 is planned for final call.  SAP will list of improvement requests and ones with more than 5 subscribers.


      After the final call you have 1 week to enter ideas and subscribe before the workspace is closed


      After 7/26 no more improvement requests submitted and then the select phase begins and SAP looks at qualified requests – those with more than 5 subscribers.  SAP will review ones which are feasible – important that they can be easily adopted and no side effects.


      At the end they have a select call and SAP relays which improvements will have been accepted (October).


      SAP will have 3-6 months of development – SAP needs customer help in providing feedback in development and testing – will contact the improvement owner and subscribers.  SAP will ask you test and validate improvements.


      In Q1 2014 SAP will have a delivery call for when improvements are available.


      See this blog for details on how to get started with the customer connection program, starting at Figure 6 of that blog.



      Question & Answer:

      Q: Do you consider ramp-up customers or is it a different case?

      A: some restrictions with ramp-up but it is a different program


      Q: Hello, what is the ''scope'' of the acceptable improvement requests? Can it cover Webi improvements?

      A: This is not the case; this is the administrative part of the BI platform


      Q: Is this for new release?

      A: No improvements will be delivered with BI 4.0 and BI 4.1 in Q1.2014


      Q: What about the existing enhancement requests which are in the roadmap for 4.0  sp6/7 and beyond?

      A: Go ahead and submit improvement request


      Keep in mind SAP has only so many resources just like your company.  Please ask for things that are important to you.

      Q: How long does registration process take?

      A: 1 to 2 working days after you complete registration


      Special thanks to Nadine Engler for bringing this to ASUG, Kevin Geiger, ASUG BI volunteer, for moderating, Derek Wang and Saroj Parmar of SAP.