1 Reply Latest reply on Jul 8, 2010 4:45 PM by Tammy Powlas

    Business & IT Organization & Functions in Solution Manager

    Ted Fitz Geuther

      I'm eager to hear from another installation member how they have set-up SolMan with distnguishing differences around:

       

      • what SolMan functions does IT own/manage vs. that of what the Business owns during implemenation in the region of global template (HCM)?
      • how were organizatonal roles & responsibilities during both rollout and post-go-live agreed to most efficiently sustain your business?

       

      Your insight would be appreciated!

        • 1. Re: Business & IT Organization & Functions in Solution Manager
          Tammy Powlas

          First question:

          what SolMan functions does IT own/manage vs. that of what the Business owns during implemenation in the region of global template (HCM)?

           

          Answer: the business owns the HCM org structure - is that what you mean?

           

          Next question:

          how were organizatonal roles & responsibilities during both rollout and post-go-live agreed to most efficiently sustain your business?

           

          Answer: we have a support center, with super users.  We are a primary center of excellence - you may want to look at Customer Center of Excellence guidelines.