I am looking for contact info of any customers currently and sucessfully using the SAP Service Desk functionality in Solution Manager.
I can assist you with any information you may need regarding service desk implementations as Newell Rubbermaid has successfully implemented and are currently using Service Desk. My email address is Charles.Bempong@newellco.com.
In Q1 of Jan 2008, using SolMan Service Desk, we implemented an ITIL Compliant Incident Management Process, for a large Global Consumer Products company in NJ USA. To date they approx have logged about 30,000 Service Tickets.
If you wish to know more kindly let me know.
IT Sapiens, Inc.