0 Replies Latest reply on Feb 15, 2007 9:58 AM by Sharon Fletcher

    Solution Manager for CRM Implementation

    Sharon Fletcher

      Our company implemented ERP several years ago. Plans are to implement mySAP CRM.  To date, we have used Solution Manager very little. We have separate processes/systems for Project Mgmt, Test Mgmt, Change Mgmt, and Incident Mgmt. As with everyone, given tight project schedules and limited resources, what advantages/disadvantages would Sol Manager provide to the CRM implementation?  What particular functions of Sol Manager would help accelerate our CRM implementation?  Would a parallel initiative for using Sol Manager hinder or accelerate the CRM project?  Thanks for your responses.