2 Replies Latest reply on Jan 25, 2007 11:38 PM by Scott Enterline

    Solution Manager - Service Desk as only incident tracking tool

    Gary Branger


      We are looking at Service Desk as a potential replacement for our existing incident management tool. The current tool is not loved and has limited functionality, so we are not expecting Service Desk to be the best incident management tool available.

      Has anyone implemented Service Desk for their primary help desk tool or about to do so?

      If so, would you have time to talk about your experience?