Message from Eventful Conferences
From the ASUG Utilities group:
SAP for Utilities 2018 : Powering the SAP Utilities Community
We hope to see everyone at the SAP for Utilities event Oct 15-17th in San Antonio. It’s not too late to make it to this year’s conference in San Antonio, October 15-17, 2018. This is our premier event for all utilities. Check out this great agenda. The ASUG Utility SIG volunteers look forward to reconnecting with many of you and meeting some of you for the first time.
Be sure to come to the Monday, October 15th, ASUG Jump Start meeting from 3:30 pm – 5:00 pm. We will have roadmaps and everything you need to have a great conference. Sue Daulton, our Community Facilitator will be there to share an update on our ASUG SIG group and hear from you about what you’d like to see in the coming year.
News to Know
Welcome Stefan Wolf as the Acting Head of the IBU Utilities:
Stefan Wolf will be the new acting Head of IBU Utilities. He takes over from Henry Bailey, who has decided to retire early for personal reasons and plans his next venture. We wish Henry all the best for his future. Stefan has been working in the utilities industry for 28 years and will build on the outstanding work that has been done under Henry's leadership.
SAP for Utilities – Monday Jump Start:
Stefan will be leading the roadmaps and utility updates at the SAP 4 Utilities events along with Dieter Körber Vice President, Head of Product Management & Development Utilities. Be sure to come to the ASUG Jumpstart session Monday afternoon in San Antonio to:
- Gain insights into SAP’s current Utility strategies and start shaping your Intelligent Energy Enterprise
- Hear about recent SAP Utility industry developments defined by you (SAP Utility customers/ASUG)
- Engage in SAP’s industry “Next Practices” and share your thoughts on several new digitally enabled business processes
- Get a conference preview and quick start to make the most out of your conference experience\
- Opportunity to network with industry peers and SAP SMEs
SAP Utilities/CRM 2018 Enhancements Announced:
The outcomes of our Utility Customer Connection were announced today, September 26th. Click here to see the 15 new enhancements listed on the SAP Customer Influence site that will be delivered in the ISU solution in the next service packs. Slides from the presentation will be posted https://discuss.asug.com/community/sig_communities/utilities_industry.
Customer Experience - C/4 HANA : Name change for Hybris Billing (back) to BRIM
The C/4 HANA team has made a name change for what was Hybris Billing back to the original BRIM - Billing & Revenue Innovation Management. Take a look at BRIM if you need to consolidate the many different utility billing use cases you have for something other than consumptive billing. Other utilities are live using BRIM to create billing documents which are then interfaced to their existing Consumptive Billing ISU solutions. BRIM is an on premise solution that interfaces to ISU.
Customer Experience - C/4 HANA: Learning Portal Launched
Learning C/4 HANA Portal Launched – Click Here to learn C/4 HANA – All Free Training Content now on a single Portal.
Customer Experience - C/4 HANA Influence
SAP is looking for utilities to collaborate in building a set of customer service chatbots. Automating Customer Service with chatbots can bring a significant and rapid ROI to your organization. Better user experience, higher productivity. To bring this value to your organization and customers SAP is asking interested utilities to co-innovate with SAP. Share conversation transcripts, and they will help you build your customer service chatbot.” Please e-mail firstname.lastname@example.org to start this exciting collaboration.
For more on conversational AI, you can see the presentation here. To gain access, see below.
We have a special invite open to all utilities that want to learn more about C/4 HANA and Utilities use of the functionality. SAP has started an external collaboration hub where information can be shared and your input gathered. Please contact Juergen Kuhmann at Juergen.email@example.com to get access to the SAP Jam Site. E-mail Juergen to receive an invite and access.
Events and Communication
SAP EAM Centric 2019 : Powering the SAP Utilities Community March 18-20, 2019 in San Antonio, Texas https://sapeamconference.com/
SAP for Utilities Headline News – Industry Newsletter from SAP
Wouldn’t it be nice to receive the latest utilities-specific information and get your bi-monthly update on SAP’s newest innovations directly to your inbox? Discover best practices from SAP customers and hear about partner solutions and events. Register for the newsletter at: www.sap.com/utilities-news or contact SAPUtilitiesNews@sap.com to get a copy of the latest issue.
Customer Community new with SAP’s launch of Community Topics:
If you missed any of this year’s newsletters, we post them here. https://discuss.asug.com/community/sig_communities/utilities_industry