An excerpt from Forbes, written by Micah Solomon, a culture change consultant, company culture consultant and the author.
Want to use your leadership to drive cultural change at your company? Here’s what it takes: a 9-point checklist of what we’ve found, as culture change consultants, to be required for a company culture to achieve organizational and customer experience excellence.
Codify your cultural decision in a very short statement
Change your hiring practices to reflect your (newly) stated values.
Improve your onboarding:
Adjust your personnel policies
Write down your standards
Come up with a sustainable reinforcement plan
Use the right metrics, and get rid of the wrong ones:
Commit yourself to employee-directed job design
…A culture is a living thing, powered by and kept up to date by the people who are encouraged to be, in a meaningful way, part of it.