EIM03 - Canadian Financial Institution: How To Use All Your Data to Find Customer Satisfaction Drivers

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    EIM03 - Canadian Financial Institution: How To Use All Your Data to Find Customer Satisfaction Drivers- Data speaks for itself, if you listen. During a project with Canadian Financial Institution , the company used SAP Data Hub to merge corporate data with its data lake in Hadoop. Next, the project tapped machine learning techniques to find the most influential factors that drive Canadian Financial Institution's customer satisfaction and then operationalize the new processes.. - Puntis Palazzolo, Sr. Product Specialist, SAP