11637 - Mobilized Field Service Management for Improved Customer Service

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    11637 - Mobilized Field Service Management for Improved Customer Service - Royal Cup Inc.'s field service team completes close to 10,000 customer interactions a month to perform equipment repair and preventive maintenance. Presenters will discuss how they migrated to an iOS-based app with real-time and offline access to SAP ERP service notifications and orders, equipment and installed base management, and inventory management and replenishment at the truck and bin level. - Brett Cafey, Royal Cup Inc.; Drew Dutton, Royal Cup Inc.; Dorothy Norris, Royal Cup Inc.