Recording. Slides attached.
• Project timeline and scope
• Introduction to the SAP Customer Connection program
• How to participate: process and tools
Feedback from customers is essential for SAP to improve solutions in productive use. They run the Customer Connection program to gather and process this feedback.
Customer Connection works in projects with a fixed product scope and timeline. In these projects, SAP customers collect improvement requests for SAP products in mainstream maintenance. The SAP team will consider requests with a minimum of 5 supporting (subscribing) customers, and deliver accepted requests via SAP Notes and Support Packages.
To learn more about the program, please visit our collaboration site: Customer Influence.