8591 - Compliance Without Tears: Tailoring the SAP IT Service Management and Change Request Management Experience

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    SOL8591: Compliance Without Tears: Tailoring the SAP IT Service Management and Change Request Management Experience - Every organization has unique requirements for change management and IT service management processes to meet the needs of auditors, delivery managers, and for other obligations. Learn from several real-world case studies how simple enhancements can ensure an easy, robust process from end to end. - Bala Thanigaimani, Monocle Systems