8015 - Partnering with the Business to Improve User Performance at Coty

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    SUP8015: Partnering with the Business to Improve User Performance at Coty - Does your SAP Center of Excellence or IT organization struggle to address user performance issues? Learn how the IT organization at Coty Inc. partnered with the business to retool its approach to user support. Leveraging existing technology, Coty redesigned the user support experience and implemented new sustainable learning, including an innovative microlearning strategy. Come hear how you can put Coty's best practices and lessons learned to use to reduce support costs and achieve better business results. - Linda LamppertLeslie, GP Strategies;