7885 - A Class Isn’t Always the Answer: Reframing Training at National Grid

Version 1

    SUP7885: A Class Isn’t Always the Answer: Reframing Training at National Grid - National Grid plc knows a bit about making connections. In both the United Kingdom and the United States, National Grid connects millions of customers to energy sources. But the connection between its SAP software and its users hasn't always been robust. Recently, the organization worked to change the mindset from "big training" to "performance support." Learn how National Grid reframed its training approach, introduced on-the-job support with the SAP Productivity Pak application by ANCILE, and forged a stronger relationship between its  learning and development group and IT. - Erin Cunia, National Grid; Douglas Liddle, National Grid