7845 - Bridging the Gap: From Change Management and Training Processes to Successful User Outcomes

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    SUP7845: Bridging the Gap: From Change Management and Training Processes to Successful User Outcomes - Most organizations know that change management and training are key to a successful implementation of SAP software; but in reality, many organizations don't implement the processes well. The result? Low return on investment due to lack of user adoption. Design thinking to the rescue. Explore ways to address user adoption and enablement outcomes rather than implementing change management and training processes. This session helps you address user needs and improve outcomes. Learn tips from SAP experts using real-life customer stories. - Traci Maddox, SAP; Jennifer Ford, SAP