7389 - Driving Increased User Productivity with Analytics

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    SUP7389: Driving Increased User Productivity with Analytics - Genentech Inc., a member of the Roche Group, has built a comprehensive user analytics program. It has brought together data from transactional usage, user demographics, system security role details, user sentiment, incident cases, and learning content into a consolidated action oriented analytics cockpit using Neochange. This session shares the company's story on impacting process adoption, user experience, and learning management to drive higher ROI from its investments in SAP software and increased user community performance. - Ryan Pedroni, Genentech, Inc.v; Chris Dowse, Neochange