6661 - Building Effective SAP SuccessFactors Solutions Support Organization for Coca-Cola

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    HR6661: Building Effective SAP SuccessFactors Solutions Support Organization for Coca-Cola - You’ve gotten through your project and are ready to go live. But what happens next? This presentation walks users through the experiences of supporting SAP SuccessFactors solutions at Coca-Cola, including what a support organization looks like in terms of resources and organization. In this session, we will also cover the unique challenges faced supporting a multi-tenant, bottler-specific SAP software environment, juggling parallel support and rollout of new bottlers, common technical issues, customer tickets, as well as tips and tricks. - Jeremy Masters, Worklogix; Chuck Moses, CONA, LLC