8545 - Customer Relationship Management and Finance: The Final Phase of Service Parts Management Implementation at Ford Motor Company

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    CM8545: Customer Relationship Management and Finance: The Final Phase of Service Parts Management Implementation at Ford Motor Company  - If you are considering implementing SAP software for commercial processes for service parts management, this session is for you. This session is designed to provide an in-depth overview of the service parts management implementation journey at Ford Motor Company in Europe. Learn best practices, implementation challenges, and lessons learned from Ford for the commercial and financial business. The session will also discuss new challenges and opportunities in its current launches in Asia-Pacific. - Michelle Nemeth, Ford Motor Company; Don Morton, Ford Motor Company