7285 - SAP Hybris Cloud for Service Improves Machine Service Center and Claims Process at Bona

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    CM7285: SAP Hybris Cloud for Service Improves Machine Service Center and Claims Process at Bona - Bona and KPIT partnered to implement the SAP Hybris Cloud for Service solution with the SAP ERP application to fully integrate the claims process and create follow-up quotes from service tickets and integrated marketing and service campaigns. This eliminated manual processes in the machine center and claims area. Bona also launched the external Web self-support portal powered by Mindtouch knowledge base software. - Todd Schutte, Bona; Darin Nesline, Bona; Valerie Patmore, KPIT