Tools and Strategies C Spire Uses to Advance Self-Services for Business Analysts and All Levels of the Organization

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    Analytics at C Spire has changed dramatically, moving from multiple IT-driven reports that users had to sift through, to a vital resource for employees at all organizational levels to use. Find out how C Spire built, deployed, and runs a successful self-service program including:

    • Key characteristics of a quality self-service program, including clearly defined boundaries and determining the right tools
    • Prerequisites of an effective self-service program, including universe configuration and standardization
    • How self-service opportunities were identified initially, how a project sponsor was chosen, and key ingredients to a successful rollout and high adoption



    Jeff Stout, Senior Manager, Business Intelligence, C Spire