5953: BI Competency Centers: The Key to Self-Service Success

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    5953: BI Competency Centers: The Key to Self-Service Success - Self-service success takes more than just tools and training. It also means understanding user needs and skills, providing the right tools, enabling access to trusted data, and ongoing support and coaching. This session will review self-service best practices, the role of a Business Intelligence Competency Center (BICC) and share Lockheed Martin's self-service journey and lessons learned. - Patricia Saporito, SAP;  Riddle, Lockheed martin