6187: Creating The Perfect Support Incident, or How Not to Play Ping-Pong

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    6187: Creating The Perfect Support Incident, or How Not to Play Ping-Pong - Want to ensure your issues are resolved as quickly as possible without playing Ping-Pong? This session will cover how to get started on the right foot. This includes answering the questions: What information and files can I provide support, and how? Should I open a connection? What is an "end-to-end" trace? How do I put together a meaningful Business Impact Statement? Join us for this interactive discussion on the rules of Ping-Pong and how to avoid it. - Jason Everly, SAP