What's a Customer CoE, and Why It's Important for Your Business

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    Getting More Value from Your SAP Support Investment: 12-Episode Webcast Series
    “Everything you always wanted (and need) to know about your SAP Support but did not know who to ask.”
    ASUG and SAP are both very committed to helping SAP customers drive maximum benefit from their investments in SAP Support. As such, we are pleased to invite you to this twelve-episode webcast series beginning July 14.

    In this series, you will receive insights from SAP experts on how to leverage the services and tools available through your support investment in SAP to enhance your current landscapes and optimize your upcoming projects.

    We’ll show you how to tap into the resources available to you today for advancing business and technical enablement of your end-to-end operations.  We’ll break down the “Top 10” ways to get the most out of your current investment. So drop by for this virtual Lunch-and-Learn series, and learn how to best unlock the value of SAP Support.



    What’s a Customer COE, and Why It’s Important for Your Business
    A Customer Center of Expertise (COE) is the single source of truth and hub for functional collaboration between business and IT. It helps to increase the transparency of business processes. It helps manage mission-critical operations and brings together all stakeholders to resolve challenges and issues. The Customer COE has four basic functions: Information Management, Support Operations, Contract and License Management, and Innovation and Influence. In this session, you will learn how to become a certified Customer COE with SAP, why this is important for you, and what benefits you can expect to receive.


    Laura Howard, SAP

    Danelle Brady, SAP