What Every Customer Should Know: Essential Tips on SAP Incident Processing

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    Getting More Value from Your SAP Support Investment: 12-Episode Webcast Series

    “Everything you always wanted (and need) to know about your SAP Support but did not know who to ask.”

    ASUG and SAP are both very committed to helping SAP customers drive maximum benefit from their investments in SAP Support. As such, we are pleased to invite you to this twelve-episode webcast series beginning July 14.

    In this series, you will receive insights from SAP experts on how to leverage the services and tools available through your support investment in SAP to enhance your current landscapes and optimize your upcoming projects.  We’ll show you how to tap into the resources available to you today for advancing business and technical enablement of your end-to-end operations.

    We’ll break down the “Top 10” ways to get the most out of your current investment. So drop by for this virtual Lunch-and-Learn series, and learn how to best unlock the value of SAP Support.

     

    Register for the entire series here.

    What Every Customer Should Know: Essential Tips on SAP Incident Processing 

    Did you know there are ten Global Support Centers (GSC) providing 24/7 support for customers around the world? Learn information on the Incident Handling core processes that SAP support engineers follow from initial processing, troubleshooting, to solution. Learning about how the incident process benefits customers’ understanding, involvement, and solution on how SAP Support initially reviews new incidents, partners with the customer on troubleshooting and analyzing the SAP Support request, and provides a solution that benefits the customer and addresses any future concerns. The presentation will discuss the incident process flow, different communication types, expediting communication between everyone involved, how to use online sessions to expedite the process, solution management, and how to partner with SAP to make the most of your support interaction for a rapid solution.

     

    Speaker:

    Mandy Spivey, SAP

     

    CLICK THE LINK BELOW FOR THE RECORDING:

    https://s3-us-west-2.amazonaws.com/jive-attachments/Large+On24+Webcast+Files+(%3E150MB)/What+Every+Customer+Should+Know%3A+Essential+Tips+on+SAP+Incident+Processing.mp4