Topcon, an industry leading GPS Positioning, Smart Infrastructure and Eye Care multinational company desired to mature their change & request management processes via a more structured approach to better support their business. After much research, Topcon selected SAP Solution Manager’s Change Request Management (ChaRM), version 7.1 SP10. Driven both by tool and process improvements, ChaRM empowered Topcon to achieve,
1. Complete traceability of change requests from business request to technical transport;
2. A framework of consistent documentation throughout the SDLC lifecycle; and
3. Features to achieve FDA and SOX Compliance.
In this webcast, attendees will get practical advice on how to manage change in an environment where IT needs to deliver enhancements more quickly and with reduced risk to production support. Attend to hear about Topcon’s journey from implementation to adoption and learn how your company can likewise leverage the power of ChaRM.