It is normal for an organization to use external resource in some capacity today. Cost pressures, lack of capavility, or a lack of capacity are just a few reasons why organizations look to outside resources. However, why is it that some IT organization use these resources to their advantage and other simply pile up the costs and risk vital knowledge walking out the door? In this session, we will review the basic concepts, governance, drivers, best practices, and strategy criteria of the sourcing process. As a result of attending this session, you will better understand what roles companies are outsourcing and why and improve your capability of making sourcing decisions based on more than simply cost.