A key component of continuous improvement efforts is establishing the standard to use as a goal. This often starts with some form of benchmarking efforts. In this session, we will discuss the most recent update to the SAP Total Cost of Ownership (TCO) Survey that is now available. This survey, introduced about 10 years ago, is one of the most popular surveys offered by ASUG/SAP. This session will demonstrate how benchmarking activities can be used to highlight operational improvement opportunities. We will also discuss how other companies have used these benchmarks to improve IT performance. At the end of the session, information will be shared as to how each attendee can conduct their own benchmarking effort.