Please find the slide deck for the SAP Customer Connection for Focus Topic CRM 2015 - Speaker's Corner 2 on October 8, 2014. You may find the recording here: https://sap.emea.pgiconnect.com/p4vu0of1iw3/
To be involved in Customer Connection projects, visit SAP Customer Influence: Enterprise Home. The project can be navigated to directly via Products>>CRM under “Get Involved”.
To find delivered notes, visit Improvement Finder.