Excerpt from the book SAP Hybris: Commerce, Marketing, Sales, Service, and Revenue with SAP by Sanjjeev K. Singh, Sven Feurer, and Marcus Ruebsam. Used with permission of SAP PRESS. All rights reserved.

 

In this blog, get an overview of reports and analytics dashboards available in SAP Hybris Sales Cloud.

 

Standard reporting and analytics delivered out of the box with SAP Hybris Sales Cloud (SAP Hybris Cloud for Customer) offers real-time insights for sales teams. You’ll find embedded reports with real-time analysis and reporting on internal and external data sources, along with easy-to-use tools so you can create custom reports by line of business to deliver information when and where it’s needed. Interactive dashboards and KPI tiles to view and carry drilldown analysis deliver intelligence to improve business decisions and maximize revenue and customer satisfaction. The figure below shows an example of some of the reports and dashboards available in SAP Hybris Sales Cloud.2

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Following are some of the key features of sales analytics and predictive applications delivered with SAP Hybris Sales Cloud:

 

  • Standard and custom reports: These reports are available for all the key functionalities within SAP Hybris Sales Cloud such as leads, opportunities, activities, forecasts, visits, and so on.
  • Join and combine data sources: Data sources can be joined to create reports per your requirements.
  • Data source/content documentation: Data source and content documentation are available, which allows you to review and select appropriate data sources for your reports.
  • Monitor KPI reports: KPI reports feature traffic light thresholds and contextual reports so you can easily identify the actionable indicators.
  • Schedule broadcasts for reports and dashboards: Broadcasts can be scheduled for recurring reports and dashboards to individuals and team members, as needed.
  • Interactive dashboards: These dashboards let you drill down on reports, as shown below.

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  • Online analytical processing (OLAP) analytics: In Sap Hybris Sales Cloud, these analytics allow advanced reporting and KPI text headline analysis.
  • Advanced real-time analysis: This analysis is possible in Excel using the add-in available in SAP Hybris Sales Cloud.
  • Collaboration: Team members can collaborate around reports, KPIs, and insights because they are all working on the same source of data.
  • Integration: SAP Hybris Sales Cloud can be integrated with SAP BW to either expose data sources to SAP BW or embed SAP BW web reports for additional insights.
  • Embedded reporting: Focused reports can be embedded in sales object facets.
  • Work center and role-based assignments for report security: This ensures that reports can only be used by authorized individuals.2
  • Report object administration: Administration can be performed on local and global report objects.
  • Export to Excel: Report object work lists can be exported to Excel, as shown in the figure below.

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  • Report migration: Report objects can be migrated between tenants (test and production).

 

Excerpt from the book SAP Hybris: Commerce, Marketing, Sales, Service, and Revenue with SAP by Sanjjeev K. Singh, Sven Feurer, and Marcus Ruebsam. Used with permission of SAP PRESS. All rights reserved.