Recording Here


We would like to invite you to an introductory kickoff call for the SAP Customer Connection project CRM 2019.


•             Project timeline and scope

•             Introduction to the SAP Customer Connection program

•             How to participate: process and tools

Feedback from SAP customers is essential to improve SAP solutions in productive use. We run the Customer Connection program to gather and process this feedback.

Customer Connection works in projects with a fixed product scope and timeline. In these projects, SAP customers collect improvement requests for SAP products in mainstream maintenance.

The SAP team will consider and review:

SAP CRM on-premise related requests with a minimum of 10 supporting (voting) customers, and deliver accepted requests via SAP Notes and Support Packages.

SAP Contact Center related requests with a minimum of 5 supporting (voting) customers.

This project is a great opportunity for you to influence development at SAP, and to request functionality which you have been waiting for. To learn more about the program, please visit the collaboration site: Customer Influence.