Panel Webinar Recording, where we’ll be joined by John Hoffman, Customer Service Operations Manager at TPU, Todd McGregor, Project Management Office Leader at PEPCO and Craig White, Managing Director at Accenture to discuss:

  • The importance of implementing change in the digital transformation
  • The effect the digital disruption is having on Utilities running SAP
  • Ways utility companies are using software to improve their customer service and keep billing issues at bay, as well as discussing future trends that will impact the industry.
  • Advice on delivering successful SAP CIS transformation projects.

Basis Technologies have been working with Accenture, Tacoma Public UtilitiesandPepco to reach new levels of customer service. With the help of BDEx TPU have managed to improve billing accuracy and reduce their exceptions backlog by 70% in just a week, you can read the full success story here.